Design preview · These company names, results and quotes are placeholders from the wireframe. The workflows below are illustrative examples, not approved customer case studies.
The next conversation starts where checkout stopped.
See this workflow in a demo- more carts recovered in 30 days
- XX%
- recovered revenue
- TBD
- checkout conversations converted
- XX%
Where the work gets stuck.
A customer leaves a cart with a question about fit or delivery still unanswered. A generic reminder can repeat the offer without addressing the reason they stopped.
One connected workflow.
Harvey uses the cart, stock and conversation history to respond in the store’s voice. He answers the question and can prepare a checkout link within the team’s rules.
Donna keeps the same context for any follow-up support. Offers that need permission go to a person before they reach the customer.
The next step, with the context.
This workflow connects the recovery conversation, checkout and later support thread. The result slots above are reserved for approved recovery and revenue measurements.
“One outcome, one moment where the agent did something a person would have done.”