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The best support lead Donna answers on every channel in your brand’s voice, resolves orders end to end, and hands over the moment a person should step in.
95%
solved without a person
TBD 11s
first reply, 2 am too
TBD 4.7
CSAT on agent chats
TBD
● Live Donna · AI Head of Support
Resolved
order #48213 without a hand-off
TBD Hand-off ready
with the full context
Reading your support SOPs…
✦ Answers on every channel✦ Resolves order questions✦ Tracks delivery updates✦ Handles eligible refunds✦ Writes clean hand-off notes✦ Routes to Support L2✦ Keeps your brand’s voice✦ Checks your returns SOP✦ Escalates when needed✦ Shares one customer memoryIllustrative demo metrics · TBD
Donna AI Head of Support
The best support lead you can hire.
Every channel Order fixes Clean hand-offs On shift 24/7
Support your customers Donna answers on every channel in your brand’s voice, resolves orders end to end, and hands over the moment a person should step in.
95%
solved without a person
11s
first reply, 2 am too
4.7
CSAT on agent chats
The jacket arrived torn. This is the second time!!
I’m really sorry, Sana. Could you send a photo of the tear? I’ll get this fixed today.
Thank you. I’ve passed this to Aditi from our quality team with everything you told me. She’ll reply by 10 am.
In queue · Support L2 SLA 2h 00m
Handover note Second damaged delivery (#48213, #47102). Photo attached. Wants a replacement. Calm now.
How a hand-off works
Your rule: WHEN upset or asks for a person → Support L2 · least busy
S
Customer is upset
or asks for a person
Donna writes the note
history, photo, what they want
L2
Rule picks the team
Support L2 · least busy
AM
Aditi picks it up
replies by 10 am · SLA 2h
One team, on every channel your customers use. Instagram DMs, voice calls, email, X, WhatsApp, Reddit threads, Messenger, Facebook comments, live chat and SMS. Same memory, same rules, your brand’s voice.
· sells · supports · markets · operates
The linen shirt is back 🖤 Want me to hold an M for you?
K Can my delivery come Saturday instead?
0:06
“Done, the courier comes Saturday.”
Linen & Co care to Ananya · 10:42 am
Warranty claim approved ✓
Replacement ships Monday. No receipt needed, we found your original order.
X X
R Rohan @rohan_s · 2m
@linenandco my order’s been stuck in transit for days 😤
Linen & Co · 1m
Sorry Rohan! Re-shipped express and DM’d you the new tracking 🚚
S is COD available on sale items?
Yes! And pay by UPI for an extra 5% off. Want the link?
The linen shirt is back 🖤 Want me to hold an M for you?
K Can my delivery come Saturday instead?
0:06
“Done, the courier comes Saturday.”
Linen & Co care to Ananya · 10:42 am
Warranty claim approved ✓
Replacement ships Monday. No receipt needed, we found your original order.
X X
R Rohan @rohan_s · 2m
@linenandco my order’s been stuck in transit for days 😤
Linen & Co · 1m
Sorry Rohan! Re-shipped express and DM’d you the new tracking 🚚
S is COD available on sale items?
Yes! And pay by UPI for an extra 5% off. Want the link?
r/ Reddit
r/IndianFashionAddicts · u/anu_shops · 3h
Does Linen & Co run true to size? Between M and L.
u/linenandco BRAND
True to size. If you like room, go L. Free size swaps.
V does WELCOME10 still work?
Yes, valid on your cart until Sunday 😊
Meera K. Does the throw come in king size?
Like · Reply · 12m
Linen & Co It does! King restocks Friday. Want a reminder?
P Gift note? It’s for my sister
Done. “Happy birthday, Riya” goes on the card 🎀
T Where’s my refund for #10431?
Sent today, ₹2,340 to your UPI. Should land in 2 hours.
r/ Reddit
r/IndianFashionAddicts · u/anu_shops · 3h
Does Linen & Co run true to size? Between M and L.
u/linenandco BRAND
True to size. If you like room, go L. Free size swaps.
V does WELCOME10 still work?
Yes, valid on your cart until Sunday 😊
Meera K. Does the throw come in king size?
Like · Reply · 12m
Linen & Co It does! King restocks Friday. Want a reminder?
P Gift note? It’s for my sister
Done. “Happy birthday, Riya” goes on the card 🎀
T Where’s my refund for #10431?
Sent today, ₹2,340 to your UPI. Should land in 2 hours.
The first journey builder you just talk to. Describe the journey in plain words. Your AI team draws it, wires it to your tools and tests it. No drag and drop.
1 Describe it in chat · Plain words. No flowchart.
2 Agents build it on the canvas · Every step drawn, wired and tested.
New journey
Just describe it
Win back everyone who left at checkout this week. WhatsApp them after 30 minutes. If they still don’t buy, offer free express over ₹1,999.
On it. The team is drawing it now: 6 steps, 1,912 people.
Tested on one customer. It’s live.
Win back everyone who left at checkout… Add a step, change a message… Checkout win-back Built from chat
Live · 1,912 people yes no
TRIGGER
Left at checkout
Shopify · this week · 1,912 people
WAIT
Wait 30 minutes
Skip if they already paid
MESSAGE
WhatsApp nudge
Written as “Tara”, your brand voice
SPLIT
Bought within 24h?
Checks GoKwik + Shopify
YES
Thank-you + upsell
Matching linen trousers
NO
Free express offer
Orders over ₹1,999
Still dragging boxes?
Legacy flow builders make you the engineer. WARROOM makes you the manager.
THEIR WAY · DRAG-AND-DROP FLOW BUILDERS
IF tag = Webhook IF tag = Wait 2d Retry Split A/B Retry Segment v3 Send tpl_04 Segment v3 Delay 30m Segment v3 Delay 30m Segment v3 Else → Split A/B Wait 2d Webhook Wait 2d Send tpl_04 Retry Segment v3 Webhook Wait 2d Wait 2d Map field Retry Webhook Else → Send tpl_04 Else → Retry Segment v3 Webhook Untitled flow (17) · last saved 3 weeks ago ✕ Drag 40+ boxes, wire every branch by hand
✕ Map fields and templates yourself
✕ Weeks of onboarding calls before the first send
✕ Breaks quietly when your catalogue changes
OUR WAY warroom®
Win back everyone who left at checkout this week.
Built, tested, live. 6 steps, 1,912 people.
One sentence. Your agents draw the whole journey
Wired to Shopify, GoKwik and WhatsApp for you
Tested on one customer, live the same day
Harvey rewrites it when the numbers move
You stay the manager. Built for companies where one wrong refund is a board-level problem. Every limit, rule and role is yours to set.
1 Agents ask first
Donna wants to refund
₹1,299 via Razorpay
Order #10431 · returned and checked
Approve Edit Reject ✓ Approved · refund sent · learned +2 more waiting · Travis, Don Draper
2 Your rules decide
WHEN any agent wants to refund OVER ₹1,000 ASK Support L2 IF QUIET 30 MIN Finance lead
Every token is editable, for every company.
3 Every change is recorded
MK Meera raised the L2 limit to ₹2,000 2h
Harvey co-authored “Abandoned cart” v3 1d
RS Rohan turned on shadow mode 3d
5 Shadow mode before go-live
96% of 1,240 replies matched your team
Run any agent next to your team before it talks to a single customer.
Teams that hired warroom® . kōra
XX % fewer tickets reach people
“One outcome, one moment where the agent did something a person would have done.”
Linen & Co
XX % fewer tickets reach people
“One outcome, one moment where the agent did something a person would have done.”
HUSH HOME
XX % fewer tickets reach people
“One outcome, one moment where the agent did something a person would have done.”
← →
Donna works better with friends.
Your next hires neversleep . are nothuman . are not intelligent. aresuper intelligent .
Start in shadow mode. Nothing reaches a customer until you say so.
